How to reset a user's two-factor (2FA) authentication (for site admins)

Owned by James O'Dwyer (Unlicensed)
Last updated: 12 Sept, 2024 by Jo Tayler
1 min read

This guide explains how SDP site admins can disable a user’s two-factor authentication (TFA) setup.

Disable/clear a user’s two-factor authentication setup

  1. Go to the user’s account in the CMS.

  2. Click the TFA tab on the user’s profile.

 

  1. Click disable TFA.

  1. Enter your password and click ‘disable'.

  1. You will be returned to the TFA tab of the editor's profile and will see the status message ‘TFA has been disabled’. The next time the user logs in, they will be required to set up TFA before accessing the CMS.

Needing your two-factor authentication reset as a site admin

If you’re a site admin and need your TFA reset, you can ask another site admin in your team to reset you.

If none of your team members are available, fill out an SDP support request. Be detailed in your request so we can assist you quickly.