Creating useful screenshots

Owned by Jess Pietsch (Unlicensed)
Last updated: 08 Nov, 2023
2 min read

 

This guide shows you how to use ShareX to take pictures of error messages on your computer. First, download ShareX from the Microsoft Store. Then, open it and click on "Capture," choose "Window," and click on the error message to take a picture. If you have problems, check that ShareX is running and that you picked the right settings.

Introduction

Capturing error messages is crucial for effective troubleshooting. ShareX is a powerful tool that allows you to capture screenshots, and it's approved for use on Victorian Government work computers via the Microsoft Store. This guide will walk you through the process of capturing error messages using ShareX.

Pre-requisites

Download and install ShareX from the Microsoft Store if you haven't already.

The Microsoft Whole of Victorian Government (WoVG) contract allows for the use of apps available in the Microsoft Store. ShareX is available for download in the Microsoft Store.

Step-by-Step Instructions

Step 1: Navigate to Capture Option

  1. Open the ShareX application.

  2. Locate and click on the "Capture" menu in the ShareX interface.

Step 2: Choose 'Window'

  1. Within the "Capture" menu, find and click on the option labeled "Window."

Step 3: Select the Target Window

  1. Your cursor will transform into a crosshair.

  2. Hover over the window that is displaying the error message.

  3. Click on it to capture a screenshot.

Step 4: Wait for the Capture to Load

  1. Wait a few seconds.

  2. The captured screenshot will automatically load in the ShareX editor.

Troubleshooting Tips

  • If the capture doesn't appear in the editor, make sure ShareX is running in the background and that you've selected the correct capture option.

  • If the screenshot doesn't capture the entire window, go to "Settings" within ShareX and adjust the screen capture options as needed.

Additional Resources