Escalating issues outside of SDP publishing hours

Owned by Jess Pietsch (Unlicensed), created
Last updated: 09 Aug, 2023 by Hayley Stockall (Unlicensed)
1 min read

If you are approving content outside of publishing hours, emergency support is available 24/7.

  • If your website is down, we'll respond within 1 business hour.

  • If there is a bug but your website is still available, we'll respond within 2 business hours.

Request emergency support

Urgent out-of-hours issues are escalated through the SDP technical support service desk.

  • Open the SDP technical support portal.

  • Select SDP Critical Support request.

  • Under SDP Support Severity select the most relevant type of Emergency.

A cost may be incurred by your department for non-emergency use of the service desk.

  • Complete the form with as much detail as possible.

  • Click Send to submit the form.

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