Roles and responsibilities between SDP and vendors

Where the organisation is listed as responsible work can still be outsourced to a vendor if expertise or resources are not available in-house.

Where SDP is listed as responsible there is still a requirement for the department or organisation to pay costs as agreed under the cost model.

Tasks	Responsible – independent (fully vendor built and supported)	Responsible - SDP hosted but custom component vendor built	Responsible - SDP hosted and built
Website instances setup	Vendor	SDP	SDP
Hosting infrastructure	Vendor	SDP	SDP
Release developer support and maintenance	Vendor	SDP	SDP
Maintenance and support of custom features in website	Vendor	Vendor	SDP
Test website	Vendor	SDP	SDP
Content discovery	Organisation	Organisation	Organisation
Application support	Vendor	Vendor	Vendor
Backend/Content.vic.gov.au CMS changes	Vendor	SDP unless agreement is reached with vendor to contribute change back to core	SDP
Website CMS support	Vendor	SDP	SDP
Analytics and optimisation support of website	Vendor	SDP	SDP
Custom features creation and maintenance	Vendor	Vendor	SDP
Publishing governance - website	WoVG model Authorised by department unless independent organisation	WoVG model Authorised by department unless independent organisation	WoVG model Authorised by department unless independent organisation
Content governance - website	WoVG model Department has oversight responsibility	WoVG model Department has oversight responsibility	WoVG model Department has oversight responsibility
Content - website	Organisation	Organisation	Organisation
Google analytics code and dashboard	Vendor	SDP	SDP