How to reset a user's two-factor (2FA) authentication (for admins and site admins)

This guide explains how SDP admins and site admins can reset or disable a user’s two-factor authentication (TFA) setup.

Reset skip validation attempts

1. Go to the user’s account in the CMS.

2. Click the TFA tab on the user’s profile.

   Open

   

3. If the user has skipped TFA setup 3 times and been blocked, you’ll be able to see on the highlighted message. Click the Reset skip validation attempts button.

   Open

   

Disable/clear a user’s two-factor authentication setup

1. Go to the user’s account in the CMS.

2. Click the TFA tab on the user’s profile.

3. If the user has TFA enabled and you need to disable it, click Disable TFA.

4. Enter your password and click the Disable button.
   
   

5. You will be returned to the TFA tab of the editor's profile and will see the status message ‘TFA has been disabled’. The next time the user logs in, they will be required to set up TFA before accessing the CMS.

Needing your two-factor authentication reset as a site admin

If you’re a site admin and need your TFA reset, you can ask another site admin in your team to reset you.

If none of your team members are available, fill out an SDP support request. Be detailed in your request so we can assist you quickly.