This guide covers how to access Jira reports to monitor the performance of a publishing queue. Jira reports include number of issues resolved, time to resolution and Service Level Agreement (SLA) success rate.
This guide is for publishing queue approvers.
You need a Jira licence to be able to access publishing queue reports.
Jira report steps
Open your department’s publishing queue project.
Select Back to project.
In the left-hand side menu, select Reports below the KNOWLEDGE section.
Browse through the list of available report within the DEFAULT and CUSTOM sections.
For example, SLA met vs breached
Select Customize & View to customise the report using filters and date ranges.
Once satisfied, click Apply to view your SLA statistics.
References
Atlassian Documentation on Jira Service Desk Reports: Atlassian Documentation
Explanation of SLAs: Service Level Agreements in Jira Service Desk