'Was this page helpful?' data and sentiment analysis dashboard

Find ‘Was this page helpful?’ customer satisfaction data for webpages built in the content.vic.gov.au content management system (CMS) on the sentiment analysis dashboard.

All webpages built in the content.vic.gov.au CMS include a ‘Was this page helpful?’ feedback form by default. The form appears above the footer menu on the website.

The form asks website visitors to rate whether the page was helpful (by choosing either yes or no) and provides an optional comments field as well.

About the sentiment analysis dashboard

The sentiment analysis dashboard de-identifies and displays the ‘Was this page helpful?’ feedback and applies a sentiment analysis to the comments.

Use this dashboard to filter to a specific time frame as well as pages, sites and/or site sections.

You can find:

• the total amount of feedback received

• the percentage of responses that were Yes or No

• the percentage of responses with comments attached

• an overall sentiment rating of the comments

• overall percentages of positive and negative comments

• the specific comments for each page, with personal and identifiable information redacted.

You can also export a copy of the data for your own records.

Measuring content performance

You should look at your dashboard at least monthly. If your 'yes' rating is dropping you should investigate to see how to improve it.

Your comments will give you valuable feedback on how to improve as well as any specific issues with the content, such as broken links or confusing messages.

Find more best-practice guidance in the Measure how content performs digital guide.

There is also a simplified version of this data on the SDP www.vic.gov.au dashboard. It doesn’t display any of the individual comments, but will give you a snapshot of your total results and the Yes and No split. Find out more about this dashboard in the SDP www.vic.gov.au dashboard - Page 3: Feedback – Was this page helpful? user guide.