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Our dashboards are open to anyone - no login is needed.

Vic.gov.au analytics and customer feedback

Use the vic.gov.au dashboard for analytics on:

  • pages and downloads

  • form submissions

  • audience, software and technology

  • campaigns and referrals.

VIC.GOV.AU analytics dashboard

Use the sentiment dashboard for percentage of negative feedback towards vic.gov.au websites.

Sentiment Analysis Dashboard

About the Sentiment Analysis Dashboard

 Click here to expand...

Our vic.gov.au webpages have a user feedback form at the bottom of each page, asking the user to rate whether it was helpful (Yes or No) and offering an optional comments field.

This dashboard de-identifies and displays this feedback as well as applying a sentiment analysis to the comments.

You can use it to filter to a specific time frame as well as sites and/or site sections.

You can find:

  • the total amount of feedback received

  • the percentage of responses that were Yes or No

  • the percentage of responses with comments attached

  • an overall sentiment rating of the comments

  • overall percentages of positive and negative comments.

You can filter down to the comments at a page level or for a category, such as 'UX' or 'Customer service'.

You can also export a copy of the information for your own records.

Vic.gov.au search

Find the previous calendar month's search performance and top search terms by site. 

Content VIC search performance

Access Google Analytics 360

If you’d like personal access to Analytics 360, you need to create a Gmail account using your work email.

Once your Gmail account has been created, raise a ticket to request access.

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