...
For example, SLA met vs breached
...
Select Customize & View to customise the report using filters and date ranges.
Once satisfied, click Apply to view your SLA statistics.
References
...
Atlassian Documentation on Jira Service Desk Reports: Atlassian Documentation
...
Once the report is selected, use the Show drop-down to select a time period for the report.
...
Scroll down to see the report in graph and table format.
...