Ensure your content is user-focussed and accessible by reviewing our quality checklist.
All our content is to:
help Victorians to navigate government by providing news, events, grants, contacts and assistance information
tell the ‘story’ of government so Victorians can understand what’s happening and how they can access services
allow Victorians (including public servants) to help themselves and others by providing innovation opportunities, including freeing government information for reuse.
Check your content is hitting the mark by doing the following checks.
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Publishing queue teams perform a range of quality checks before publishing new content on vic.gov.au and SDP-managed sites.
You can help avoid delays in getting your content published by stepping through each of these how-to guides to make sure your content is user-focussed and accessible.
Checklist
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Before adding a new content page, ensure there is a clear purpose to the page/outcome for the user.
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Check the title is:
no longer than 70 characters
unique and descriptive. For example, don't use About us as a page title, use About Cladding Safety Victoria.
Check the summary is:
no longer than 156 characters
meaningful and describes the content of the page using key words.
Check meaningful sub-headings been used throughout the page.
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Remember to write like a journalist! Don’t bury the lead or key messages of your content. Users want to get information as quickly as possible. Structure your page in order of:
Need to know or essential information.
Supporting information.
Nice to know information.
Remember only 25% of uses will scroll to the bottom of a page to get more detail.
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Email addresses
When an email address is hyperlinked, tapping/clicking on it will launch the user's email program and create a new email. To link to an email address:
Select the email address and copy it.
Click the Link icon on the toolbar (or Ctrl + K).
Type mailto: into the URL field and paste the email address with no space between the colon and the email address (it will look like this: mailto:John.Doe@dpc.vic.gov.au).
Click Save.
Phone numbers
When a phone number is hyperlinked, mobile users will be able to tap on a phone number to call it. To link a phone number:
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Select the number and copy it.
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With it still selected, click the Link icon on the toolbar (or Ctrl + K).
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Remove any spaces so it will look like this: tel:0370171234. We use the 03 area. We don't use +61 country code.
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Click Save.
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Visit: link to a website, phone number or email
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If you create a new page, ensure its been added to the menu. Check the Site section navigation box is ticked and includes a menu title that reflects the front-end user experience. If you need a new menu created, contact the SDP content team. |
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DocumentsA HTML equivalent is available for Word or PDF documents. Our Publications template allows you to create an accessible online publication. If adding a download in addition to the online publication, check the following has been applied to the document:
ImagesMeaningful text alternative been provided for informational images in the alt text field. If your alternative text is long and your image has lots of detail, use the complex image component. If the image is decorative image, use " " in the alternative text field. You also need to check the following when using images:
VideoThe video has been added to a hosting site like Vimeo or YouTube and has been embedded onto the page using the video module. Use the video module to include a video title, length and transcript. The video is close-captioned (accurately, not using auto-generated YouTube captions). AudioCheck the podcast provider has been added our security list:
Check there is a transcript for the audio file and it has been embedded using our audio module. |
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Check the content uses:
Use an active voice (change the nouns to verbs)Using an active voice in your writing means the subject of the sentence comes first and performs the action the rest of the sentence describes. For example, say 'we manage the program' and 'we analyse data' not 'management of the program is undertaken by the Department of Premier and Cabinet.' Check the content reading level
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Have all content styles been applied correctly e.g. buttons, callout, quotes?
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Under site is vic.gov.au and the appropriate subsite area selected?
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Is an appropriate Topic been selected and an appropriate tag if available?
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Is the latest version of the page published?
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Check display on mobile as well as desktop.
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Show content rating is ticked.
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The background colour is white unless it is a navigational page and then grey should be selected.
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Site section navigation box is ticked and includes a menu title that reflects the front end user experience.
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HTML should be the default for all government information.
It's a better experience for users - they won't need to jump between website content and PDFs/Word documents to understand content.
Most people prefer to read web pages and avoid PDFs.
HTML pages receive more traffic and offer a better user experience.
If you have to include a PDF or Word document, you also need a HTML version to meet accessibility.
Check the new page has been added to the navigation and menus
Media content is accessible, including: