This guide covers how to access Jira reports to monitor the performance of a publishing queue. Jira reports include number of issues resolved, time to resolution and Service Level Agreement (SLA) success rate.
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This guide is for publishing queue approvers. You need a Jira licence to be able to access publishing queue reports. |
Jira report steps
Step 1: Login to Jira
Open your browser and navigate to your Jira instance URL.
Enter your username and password to login.
Step 2: Navigate to Service Desk Project
On the top navigation bar, click on
Projects.Select your specific Service Desk Project from the list.
Step 3: Open Reports
In the left sidebar menu, click on
Reports.
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Open your department’s publishing queue project.
Select Back to project.
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In the left-hand side menu, select Reports below the KNOWLEDGE section.
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Browse through the list of available
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Click on the report that pertains to SLA metrics. This could be something like “SLA Goals” or “SLA Performance”.
Step 5: Customize & View
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report within the DEFAULT and CUSTOM sections.
For example, SLA met vs breached
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Select Customize & View to customise the report using filters and date ranges.
Once satisfied, click Apply to view your SLA statistics
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Next Step
To get started, log into your Jira account and familiarize yourself with the Reports section. Try applying filters and date ranges to customize the SLA report as per your team’s needs.
References
Atlassian Documentation on Jira Service Desk Reports: Atlassian Documentation
Explanation of SLAs: Service Level Agreements in Jira Service Desk