Access was Find ‘Was this page helpful/?’ customer satisfaction data for pages on the Single Digital Presence Content Management System (SDP CMS).
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All pages on webpages built in the content.vic.gov.au content management system (CMS) on the sentiment analysis dashboard.
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All webpages built in the content.vic.gov.au CMS include a 'Was ‘Was this page helpful?' ’ feedback widget form by default. It The form appears above the footer of each page.
Example of feedback widget
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About the dashboard
Find:
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was this page helpful feedback over time and compare it to a previous period
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percentage of positive and negative comments and mentions for a site section or page
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comments from users with personal identifiable information redacted
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overall sentiment
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menu on the website.
The form asks website visitors to rate whether the page was helpful (by choosing either yes or no) and provides an optional comments field as well.
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About the sentiment analysis dashboard
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This dashboard only displays data for websites that use the content.vic.gov.au content management system. |
The Sentiment analysis dashboard de-identifies and displays the ‘Was this page helpful?’ feedback and applies a sentiment analysis to the comments.
Use this dashboard to filter to a specific time frame as well as pages, sites and/or site sections.
You can find:
the total amount of feedback received
the percentage of responses that were Yes or No
the percentage of responses with comments attached
an overall sentiment rating of the comments
overall percentages of positive and negative comments
the specific comments for each page, with personal and identifiable information redacted.
You can also export a copy of the data for your own records.
Measuring content performance
You should look at your dashboard at least monthly. If your 'yes' rating is dropping you should investigate to see how to improve it.
Your comments will give you valuable feedback on how to improve and show you what successful content looks likeas well as any specific issues with the content, such as broken links or confusing messages.