DGS Help Centre

Welcome to the Department of Government Services Help Centre

Featured portals

  1. Single Digital Presence

    Raise a support request or search our help articles

  2. Jira and Confluence support

    – new projects and spaces
    – onboarding/offboarding users
    – support or change requests

    We can only assist with issues related specifically to Jira and Confluence.

  3. Engage Victoria support

    Request technical support or ask general questions about Engage Victoria

  4. Data Victoria service desk

    Raise a request for publishing data records on DataVic or support with the VPS Data Directory.

  5. Data and Analytics Service Desk

    Please reach out to us for
    – Access Requests for
    * Data Services/Platforms - DAP, Big Query databases/tables
    * Collaboration tools - GitLab, SharePoint, Slack
    * Platforms - Storage accounts, Cloud services, Data Deposit, etc
    – Production Support for any issues related to DaAS services
    – Change Requests

  6. SDP Platform Enhancements

    Request a feature, suggest an improvement or contact SDP about custom development work.

Suggested forms

  • Raise a Request in Single Digital Presence

    Need some help? Use this form to search our help articles or submit a request for further assistance.

  • Telecommunication Requests in BDM Ops

    Lodge a Telecommunication request

  • Software Requests in BDM Ops

    Lodge a request for software

  • Create or Update a content.vic.gov.au User Account in Single Digital Presence

    Create a new CMS user account or update an existing account. For VPS employees and industry partners.

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