All Victorian government sites must use a 'Was this page helpful?' feedback survey. Single Digital Presence sites have a Customer satisfaction dashboard, which allows you to see the trends over time. This dashboard is currently available for all sites on vic.gov.au.
You can use your dashboard to support measuring user satisfaction and other key metrics.
You should look at your dashboard at least monthly. If your 'Yes' rating is dropping you should investigate to see how to improve it. Your comments will give you valuable feedback on how to improve and show you what successful content looks like.