This page covers the Feedback section of the GA4 dashboard. This page collates user feedback from the Was this page helpful? survey that is at the bottom of most vic.gov pages.
On this page:
Yes/No events
The first table and the pie chart next to it is related to the feedback given by visitors who select either Yes or No in the survey.
This click is registered regardless of whether the user submits a response. This can be useful to track as sometimes users may not realise there is a submit button attached to the survey.
You can find feedback for a page on vic.gov.au by using the Page title search:
Line 1, Yes data: Feedback results: Yes or no, as an answer to “Was this page helpful?”.
Total events (1): The total feedback for each value (yes or no) received, displayed as numbers.
Total events (2): The total feedback for each value (yes or no) received, displayed as a percentage.
% Δ (next to the total events): An increase or decrease in the total events. An increase will have a green arrow, and a decrease will have a red arrow and be a negative number.
Unique events: The number of times feedback is given by a unique visitor within a session.
% Δ (next to the unique events): An increase or decrease in the unique events.
All events
This table includes all responses, such as whether a user has selected Yes or No, as well as how many users submitted a comment or cancelled their submission.
Feedback results: Yes or No as an answer to “Was this page helpful?” as well as whether a comment was submitted or cancelled.
Total events: The total number for each value.
% Δ (next to the total events): An increase or decrease in the total events. An increase will have a green arrow, and a decrease will have a red arrow and be a negative number.
Unique events: The number of times this response is given by a unique visitor within a session.
% Δ (next to the unique events): An increase or decrease in the unique events.
