Our dashboards are open to anyone - no login is needed.
Vic.gov.au analytics and customer feedback
Use the vic.gov.au dashboard for analytics on:
pages and downloads
form submissions
audience, software and technology
campaigns and referrals.
Use the sentiment dashboard for percentage of negative feedback towards vic.gov.au websites.
Sentiment Analysis DashboardAbout the Sentiment Analysis Dashboard
Our vic.gov.au webpages have a user feedback form at the bottom of each page, asking the user to rate whether it was helpful (Yes or No) and offering an optional comments field.
This dashboard de-identifies and displays this feedback as well as applying a sentiment analysis to the comments.
You can use it to filter to a specific time frame as well as sites and/or site sections.
You can find:
the total amount of feedback received
the percentage of responses that were Yes or No
the percentage of responses with comments attached
an overall sentiment rating of the comments
overall percentages of positive and negative comments.
You can filter down to the comments at a page level or for a category, such as 'UX' or 'Customer service'.
You can also export a copy of the information for your own records.
How results are filtered are available here:
Vic.gov.au search
Find the previous calendar month's search performance and top search terms by site.
Content VIC search performance