Publishing queue teams often need to monitor their This guide covers how to access Jira reports to monitor the performance of a publishing queue. Jira reports include number of issues resolved, time to resolution and Service Level Agreement (SLA) performance to maintain quality of service. Jira provides built-in functionalities to check SLA stats. success rate.
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This guide is |
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Prerequisites
Access to Jira Software with an active
agentlicence.Assigned role with permission to view reports on the specific federated publishing Jira Service Project.
Steps
Step 1: Login to Jira
Open your browser and navigate to your Jira instance URL.
Enter your username and password to login.
Step 2: Navigate to Service Desk Project
On the top navigation bar, click on
Projects.Select your specific Service Desk Project from the list.
Step 3: Open Reports
In the left sidebar menu, click on
Reports.
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for publishing queue approvers. You need a Jira licence to be able to access publishing queue reports. |
Jira report steps
Open your department’s publishing queue project.
Select Back to project.
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In the left-hand side menu, select Reports below the KNOWLEDGE section.
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Browse through the list of available
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Click on the report that pertains to SLA metrics. This could be something like “SLA Goals” or “SLA Performance”.
Step 5: Customize & View
You may customize the report using filters and date ranges.
Once satisfied, click
Applyto view your SLA statistics.
Next Step
To get started, log into your Jira account and familiarize yourself with the Reports section. Try applying filters and date ranges to customize the SLA report as per your team’s needs.
References
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Atlassian Documentation on Jira Service Desk Reports: Atlassian Documentation
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report within the DEFAULT and CUSTOM sections.
For example, SLA met vs breached
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Once the report is selected, use the Show drop-down to select a time period for the report.
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Scroll down to see the report in graph and table format.
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