This page covers the Feedback feedback section of the GA4 dashboard. This page includes sessions, visitor data, devices, feedback and a top 5 summary of search, grants, publications, news and downloads.This page shows how many visitors provide feedback by using the “Was section collates user feedback from the Was this page helpful?” survey that is at the bottom of most vic.gov pages.
| Info |
|---|
Note: this data is currently unavailable due to an issue with the value coming through in the data Layer. Once resolved the yes/no value will populate in the charts. |
On this page:
| Table of Contents |
|---|
Yes/No events
...
The first table and the pie chart next to it is related to the feedback given by visitors who click select either the Yes or No radio button in the survey, .
This click is registered regardless of whether they end up submitting this response or not. the user submits a response. This can be useful to track as sometimes users may not realise there is a submit button attached to the survey.
Feedback results: Yes or no, as an answer to “Was this page helpful?”.
Total events (1): The total feedback for each value (yes or no) received, displayed as numbers.
Total events (2): The total feedback for each value (yes or no) received, displayed as a percentage.
% Δ (next to the total events): An increase or decrease in the total events. An increase will have a green arrow, and a decrease will have a red arrow and be a negative number.
Unique events: The number of times feedback is given by a unique visitor within a session.
% Δ (next to the unique events): An increase or decrease in the unique events.
...
Yes/No events table #2
This second table shows the feedback received after a visitor clicks on a radio button and also submits the response:
...
Feedback submitted: Yes or no, as an answer to “Was this page helpful?”.
...
Total events (1): The total feedback for each value (yes or no) received, displayed as numbers.
...
You can find feedback for a page on vic.gov.au by using the Page title search:
...
Yes Event Data and Event count shows the number of users who found the content helpful.
No Event Data and Event count shows the number of users who did not find the content helpful.
% Δ (next to the total events):
...
shows either an increase or decrease in the total events. An increase will have a green arrow, and a decrease will have a red arrow and be a negative number.
...
Unique events: The number of times feedback is given and submitted by a unique visitor within a session.
...
% Δ (next to the unique events): An increase or decrease in the unique events.
...
The pie chart displays a summary of the percentage users that found the page useful (Yes) or not (No).
...
All events
This table includes all responses, such as whether a user has selected Yes or No, as well as how many users submitted a comment or cancelled their submission.
Feedback
...
radio for Yes Event Data: number of users that find the page helpful.
Feedback radio for Yes Event Data: number of users that did not find the page helpful.
Feedback submit: number of users that included a comment with feedback.
% Δ (next to the
...
Event count): An increase or decrease in the total events. An increase will have a green arrow, and a decrease will have a red arrow and be a negative number.
...
Unique events: The number of times this response is given by a unique visitor within a session.
...
% Δ (next to the unique events): An increase or decrease in the unique events.
...