Use GA4 dashboards to check the performance of a website or specific webpages. Our dashboards are open to anyone - no login is needed.
Vic.gov.au analytics and customer feedback
Use the vic.gov.au dashboard for analytics on:
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public and can be accessed by anyone, anytime.
On this page:
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GA4 dashboards
Use the measuring content performance digital guide and GA4 dashboards to find:
number of sessions and users
form submissions
audience, software and technology
campaigns and referrals.
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Use the sentiment dashboard for percentage of negative feedback towards vic.gov.au websites.
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Note: Universal Analytics ceased processing new hits from 1 July 2023 and Google Analytics 360 (GA 360) properties will stop processing hits on 1 July 2024. |
Access the GA4 dashboards
Dashboard guide
Visit the introduction to GA4 dashboard training page to learn more about:
differences between Universal Analytics and GA4
new metrics and dimensions in the dashboard
how to use and interpret the dashboard.
Dashboard customisation
When we create a dashboard for your website, we use the vic.gov.au dashboard as a base template but always customise it for individual websites as they go live, based on the specific data available. These customisations may include adding or updating filters, modifying dimensions, and similar adjustments.
We can make pages that are currently not returning data visible. However, once the feature or content becomes available on the site, data validation and additional tweaks may be needed to ensure the dashboard reflects the most relevant data. This is often required to account for the unique nuances of each website. Hence, we recommend that other websites to submit a ticket if they wish to see additional data points in the dashboard.
For example, if your dashboard does not provide data on publications, and then you add a publication to your website, then this would mean a change is required for your dashboard.
Nominated website owners are able to submit an SDP analytics support ticket to request this change on your dashboard.
Single Digital Presence websites roll-up dashboard
Use the Single Digital Presence (SDP) roll-up dashboard to pull data for all websites or a specific website using SDP. Visit our roll-up dashboard page for a list of included websites.
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About the Sentiment Analysis Dashboard
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Our vic.gov.au webpages have a user feedback form at the bottom of each page, asking the user to rate whether it was helpful (Yes or No) and offering an optional comments field. This dashboard de-identifies and displays this feedback as well as applying a sentiment analysis to the comments. You can use it to filter to a specific time frame as well as sites and/or site sections. You can find:
You can filter down to the comments at a page level or for a category, such as 'UX' or 'Customer service'. You can also export a copy of the information for your own records. How results are filtered are available here:
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Vic.gov.au search
Find the previous calendar month's search performance and top search terms by site.
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Customer feedback ('Was this page helpful?' data)
Use the sentiment analysis dashboard to find the data and comments from the ‘Was this page helpful?’ feedback form.
You must request access to this dashboard by applying for a Google Analytics 4 account. Only Victorian public servants with a vic.gov.au email address are able to access this data.
This dashboard will only display data collected from web content using the content.vic.gov.au content management system (CMS).
Find out more about this dashboard and a suggested process for tracking this data in our How to find and use your 'Was this page helpful' feedback guide.
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