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Troubleshooting: Publication child pages disconnecting from publication landing page when scheduled to publish at the same time (issue: SDPSUP-4378)

I scheduled all the pages of the publication to publish at the same time and they all published, but the child pages of the publication all seemed to publish as individual pages. And when I checked the landing page, the children pages had disappeared. 

This issue was raised by an SDP community member via the serviceticket on 1 June, 2022.

Summary of issue

This occurs when publication child pages are scheduled to publish at the same time as the child pages.

Suggested workaround

If you are setting a publication to publish at a specific time, publish the publication landing page 1 minute before the child pages. You will also need to republish the publication landing page after the child pages have published so that they appear in the index on the front page.

If you experience anything similar to this issue please raise a support ticket with details about the affected publication.This guide covers how to review and schedule the publication template for publishing (to automatically go live at prescheduled date and time).

Go to the publication you need to schedule and select the Scheduled updates tab.

Select the Add Scheduled update button.

...

Choose either:

• Latest revision (which will publish the last saved page version before the scheduled publishing time), or

• the specific revision number you’d like to publish.

Choose Publish or Archive on the Execute transition dropdown.

Add in the date, month, year and time for when you'd like the page published or archived.

Select the Scheduled updates button to save.

...

The time format is hours, minutes, seconds, am/pm:

• For 11:59pm, enter 11:59:00PM.

• For midnight, enter 12:00:01AM.