Our dashboards are open to anyone - – no login is needed.
Vic.gov.au analytics
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Use the vic.gov.au GA4 dashboard for analytics on:
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to find Google Analytics data for vic.gov.au site sections, such as:
number of sessions and users
form submissions
audience, software and technology
campaigns and referrals.
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Customer feedback ('Was this page helpful?' data)
Use the sentiment dashboard for percentage of negative feedback towards vic.gov.au websites.analysis dashboard to find the data and comments from the ‘Was this page helpful?’ feedback form.
This dashboard will only display data collected from web content using the content.vic.gov.au content management system (CMS).
Find out more about this dashboard and a suggested process for tracking this data in our How to find and use your 'Was this page helpful' feedback guide.
If you’d like to know more about how this dashboard was constructed, read the operational document:
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About the Sentiment Analysis Dashboard
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Our vic.gov.au webpages have a user feedback form at the bottom of each page, asking the user to rate whether it was helpful (Yes or No) and offering an optional comments field.
This dashboard de-identifies and displays this feedback as well as applying a sentiment analysis to the comments.
You can use it to filter to a specific time frame as well as sites and/or site sections.
You can find:
the total amount of feedback received
the percentage of responses that were Yes or No
the percentage of responses with comments attached
an overall sentiment rating of the comments
overall percentages of positive and negative comments.
You can filter down to the comments at a page level or for a category, such as 'UX' or 'Customer service'.
You can also export a copy of the information for your own records.
How results are filtered are available here:
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Vic.gov.au search
Find the previous calendar month's search performance and top search terms by site.
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