Access was this page helpful/customer satisfaction data for pages on the Single Digital Presence Content Management System (SDP CMS).
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All pages on content.vic.gov.au include a 'Was this page helpful?' feedback widget by default. It appears above the footer of each page. |
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About the dashboard
Access:
was this page helpful feedback over time and compare it to a previous period
percentage of positive and negative comments and mentions for a site section or page
comments from users with personal identifiable information redacted
overall sentiment
total feedback received.
Measuring content performance
You should look at your dashboard monthly. If your 'yes' rating is dropping you should investigate to see how to improve it. Your comments will give you valuable feedback on how to improve and show you what successful content looks like.