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Looking for information on how to create a webform? Read this guide. |
On this page:
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set up emails to be sent to yourself or your team
set up emails to be sent to the person who submitted the form
set up emails to be sent to Customer Relationship Management Software, such as Salesforce.
You For this option, you will need assistance from the SDP team to assist with setting this up. Log a general support request to explore discuss this option further.
It’s possible to set up multiple email options.
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Note: The From email address should never be changed – this must remain as the default [site: mail] option, otherwise the emails may not send or may land in a spam folder. |
It’s possible to set up multiple email options. For each email option you set up you can:
give it a title in the back-end – this isn’t visible in the emails, so can be just left as the default text. It can be useful to give a specific title if you’re setting up multiple options though.
add any administrative notes – also just visible in the back-end.
add the email address you want to send the submissions to
For internal emails, choose the Custom option and add the email address in the field below.
To send a confirmation email/receipt to the person who filled in the form, choose the relevant email element option in the dropdown menu.
add a custom email to CC or BCC in each email.
add a custom “from” name to appear on the email
You can’t change the “from email”. This will appear on emails as “noreply@dpc.vic.gov.au”.
add a custom reply-to email address
add a custom email subject line
add custom email body text, formatting and tokens – the default options include the date of submission and all of the information supplied in the form
choose whether to exclude any elements left empty and/or any checkboxes left unticked
apply conditional logic, to enable or disable the emails based on whether particular conditions are met.
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