Page Comparison

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• set up emails to be sent to yourself or your team

• set up emails to be sent to the person who submitted the form

• set up emails to be sent to Customer Relationship Management Software, such as Salesforce.

  • You will need the SDP team to assist with setting this up. Log a general support request to explore this option further.

It’s possible to set up multiple email options.

For each email option you set up you can:

• give it a title in the back-end – this isn’t visible in the emails, so can be just left as the default text. It can be useful to give a specific title if you’re setting up multiple options though.

• add any administrative notes – also just visible in the back-end.

• add the email address you want to send the submissions to –

  • For internal emails, choose the Custom option and add the email address in the field below.

  • To send a confirmation email/receipt to the person who filled in the form, choose the relevant email element option in the dropdown menu.

• add a custom email to CC or BCC in each email.

• add a custom “from” name to appear on the email

  • You can’t change the “from email”. This will appear on emails as “noreply@dpc.vic.gov.au”.

• add a custom reply-to email address

• add a custom email subject line

• add custom email body text, formatting and tokens – the default options include the date of submission and all of the information supplied in the form

• choose whether to exclude any elements left empty and/or any checkboxes left unticked.

• apply conditional logic, to enable or disable the emails based on whether particular conditions are met.

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Example of the email received

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CSS / JS settings

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