Jira Service Management

{"xsrfToken":"b42b6621884c15dc4ad240ba0102ba78c3a886d4_lout","branding":{"id":"43","key":"bo","name":"BDM Ops","portalBaseUrl":"/servicedesk/customer/portal/43"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Digital Victoria Help Centre","sharedPortalName":"Digital Victoria Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Welcome to the Digital Victoria Help Centre","sharedPortalName":"Digital Victoria Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"43","key":"bo","projectId":10276,"serviceDeskId":43,"name":"BDM Ops","description":"<p>Welcome! You can raise a request for BDM Ops using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/43","onlyPortal":false,"reqTypes":[{"id":"591","name":"(RIO) User Agreement Form – BDM staff & contractors","descriptionHtml":"","callToAction":"(RIO) User Agreement Form – BDM staff & contractors","introHtml":"","icon":10527,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[161],"key":""},{"id":"590","name":"(RIO) User Agreement Form – eAgent justice officer","descriptionHtml":"","callToAction":"(RIO) User Agreement Form – eAgent justice officer","introHtml":"","icon":10527,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[161],"key":""},{"id":"627","name":"BDM Website change","descriptionHtml":"","callToAction":"BDM Website change","introHtml":"<p>Let us know if you have any content or issues with bdm.vic.gov.au</p>","icon":10487,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[150],"key":""},{"id":"632","name":"Hardware Requests","descriptionHtml":"","callToAction":"Hardware Requests","introHtml":"<p>Lodge a request for hardware</p>","icon":10470,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[162],"key":""},{"id":"633","name":"Other Access Requests","descriptionHtml":"","callToAction":"Other Access Requests","introHtml":"<p>Lodge a request for access</p>","icon":10503,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[162],"key":""},{"id":"629","name":"Other Incidents","descriptionHtml":"","callToAction":"Other Incidents","introHtml":"<p>This form is for non-RIO related incidents</p>","icon":10511,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[160],"key":""},{"id":"628","name":"Outage","descriptionHtml":"","callToAction":"Outage","introHtml":"<p>Report a an Outage</p>","icon":10489,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[160],"key":""},{"id":"578","name":"RIO Incidents","descriptionHtml":"<p>Click send to submit a request for assistance. You will receive a confirmation and a request ID for tracking. You can monitor the status of your request in the \"My Requests\" or \"Requests\" section.</p>","callToAction":"RIO Incidents","introHtml":"<p>Report a System Issue</p>","icon":10555,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[160],"key":""},{"id":"631","name":"RIO Performance","descriptionHtml":"","callToAction":"RIO Performance","introHtml":"<p>Report if RIO is being slow</p>","icon":10522,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[160],"key":""},{"id":"607","name":"Schedule Change Request","descriptionHtml":"","callToAction":"Schedule Change Request","introHtml":"<p>Schedule a change</p>","icon":10557,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[150],"key":""},{"id":"582","name":"Service Requests","descriptionHtml":"<p>Provide a brief summary and a detailed description of your request.</p>\n<p>Attach any relevant files and click \"Send\" to submit your request.</p>\n<p>You will receive a confirmation and a request ID for tracking. You can monitor the status of your request in the \"My Requests\" or \"Requests\" section.</p>","callToAction":"Service Requests","introHtml":"<p>ICT Support Team</p>","icon":10551,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[150],"key":""},{"id":"630","name":"Software Requests","descriptionHtml":"","callToAction":"Software Requests","introHtml":"<p>Lodge a request for software</p>","icon":10560,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[162],"key":""},{"id":"581","name":"System Access Request Form","descriptionHtml":"","callToAction":"System Access Request Form","introHtml":"<p>User and organization access or permissions</p>","icon":10523,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[161],"key":""},{"id":"558","name":"BDM critical support request","descriptionHtml":"<p>For any service level agreement (SLA) based issues.</p>\n<ul>\n <li><b>SDP severity type</b> relates directly to the SLA document between SDP and your agency.</li>\n <li><b>Emergency</b> issues should only be used for production outages.</li>\n</ul>\n<p>Emergency requests cost the department money. Only select emergency if:</p>\n<ul>\n <li>Your site is down</li>\n <li>You need to add or update critical emergency information on your live site and you have purchased Emergency Authoring support.</li>\n</ul>\n<p><b>Other requests:</b></p>\n<ul>\n <li>For bugs, user onboarding/offboarding or general issues, raise a general support request:<br> <a href=\"https://digital-vic.atlassian.net/servicedesk/customer/portal/27/group/59/create/217\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://digital-vic.atlassian.net/servicedesk/customer/portal/27/group/59/create/217</a></li>\n <li>Jira and Confluence requests: <a href=\"https://digital-vic.atlassian.net/servicedesk/customer/portal/11\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://digital-vic.atlassian.net/servicedesk/customer/portal/11</a></li>\n <li>New feature/platform enhancement requests for SDP: <a href=\"https://digital-vic.atlassian.net/servicedesk/customer/portal/30\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://digital-vic.atlassian.net/servicedesk/customer/portal/30</a></li>\n</ul>","callToAction":"BDM critical support request","introHtml":"<p>For any service level agreement (SLA) based issues.</p>\n<ul>\n <li><b>BDM severity type</b> relates directly to the SLA document between BDM and your agency.</li>\n <li><b>Emergency</b> issues should only be used for production outages.</li>\n</ul>\n<p><br class=\"atl-forced-newline\">Emergency requests cost the department money. Only select emergency if:</p>\n<ul>\n <li>your site is down</li>\n <li>you need to add or update critical emergency information on your live site and you have purchased Emergency Authoring support.</li>\n</ul>","icon":10560,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""},{"id":"559","name":"BDM Critical/Emergency Support Request","descriptionHtml":"","callToAction":"BDM Critical/Emergency Support Request","introHtml":"<p>For any service level agreement (SLA) based issues.</p>","icon":10560,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""},{"id":"560","name":"BDM general support request","descriptionHtml":"<p>For general SDP questions, bug fixes, user onboarding/offboarding requests.</p>\n<p><b>Other requests:</b></p>\n<ul>\n <li>For site outages or SLA based issues, raise a critical support request:<br> <a href=\"https://digital-vic.atlassian.net/servicedesk/customer/portal/27/group/59/create/218\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://digital-vic.atlassian.net/servicedesk/customer/portal/27/group/59/create/218</a></li>\n <li>Jira and Confluence requests: <a href=\"https://digital-vic.atlassian.net/servicedesk/customer/portal/11\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://digital-vic.atlassian.net/servicedesk/customer/portal/11</a></li>\n <li>New feature/platform enhancement requests for SDP: <a href=\"https://digital-vic.atlassian.net/servicedesk/customer/portal/30\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://digital-vic.atlassian.net/servicedesk/customer/portal/30</a></li>\n</ul>","callToAction":"BDM general support request","introHtml":"<p>Raise a support request for general issues, bug fixes, user onboarding/offboarding and BDM advice.</p>","icon":10559,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"555","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10537,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"557","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Need some help? Use this form to search our help articles or submit a request for further assistance.</p>","icon":10469,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"608","name":"Service Victoria IP Whitelisting","descriptionHtml":"","callToAction":"Service Victoria IP Whitelisting","introHtml":"<p>IP Whitelisting for Service Victoria</p>","icon":10486,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""}],"reqGroups":[{"id":160,"name":"Incident"},{"id":150,"name":"Service Requests"},{"id":161,"name":"Access Request"},{"id":162,"name":"Hardware/Software Requests"}],"orderMapping":{"162":[632,630,633],"160":[628,631,578,629],"161":[581,591,590],"150":[627,607,582]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":43,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjlmNjQxNC1kODBiLTQ0YTAtYWFiOS1lYWZkYjQ3YWEwMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjc2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzcxOTIxMDksIm5iZiI6MTczNzE5MDkwOX0.0qwRMaiToo_wPFCWn9WGzYu6oq1xsdB5i-fxvcz2r6E","targetCollection":"upload-project-10276","endpointUrl":"https://api.media.atlassian.com","clientId":"cf9f6414-d80b-44a0-aab9-eafdb47aa023","tokenDurationInMins":20}},"reqCreate":{"id":582,"projectId":10276,"form":{"name":"Service Requests","descriptionHtml":"<p>Provide a brief summary and a detailed description of your request. </p>\n\n<p>Attach any relevant files and click "Send" to submit your request. </p>\n\n<p>You will receive a confirmation and a request ID for tracking. You can monitor the status of your request in the "My Requests" or "Requests" section.</p>","callToAction":"Service Requests","intro":"<p>ICT Support Team</p>","instructions":"<p>Provide a brief summary and a detailed description of your request. </p>\n\n<p>Attach any relevant files and click "Send" to submit your request. </p>\n\n<p>You will receive a confirmation and a request ID for tracking. You can monitor the status of your request in the "My Requests" or "Requests" section.</p>","icon":10551,"iconUrl":"https://digital-vic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10585","fieldConfigId":"10912","label":"BDM Category","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11295","label":"Jira","selected":false,"children":[]},{"value":"11280","label":"iApply","selected":false,"children":[]},{"value":"11281","label":"Service Victoria","selected":false,"children":[]},{"value":"11296","label":"Quicksight","selected":false,"children":[]},{"value":"11299","label":"eAgent","selected":false,"children":[]},{"value":"11297","label":"ePublic","selected":false,"children":[]},{"value":"11298","label":"eRegistry","selected":false,"children":[]},{"value":"11300","label":"eFam","selected":false,"children":[]},{"value":"11313","label":"Core","selected":false,"children":[]},{"value":"11314","label":"Core Admin","selected":false,"children":[]},{"value":"11315","label":"Tech Admin","selected":false,"children":[]},{"value":"11316","label":"System Admin","selected":false,"children":[]},{"value":"11317","label":"DPM","selected":false,"children":[]},{"value":"11327","label":"Website","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10587","fieldConfigId":"10914","label":"BDM Subcategory","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11290","label":"Adoption Notification","selected":false,"children":[]},{"value":"11283","label":"Birth registration","selected":false,"children":[]},{"value":"11302","label":"Birth Registration Amendment","selected":false,"children":[]},{"value":"11284","label":"Birth Registration Statement","selected":false,"children":[]},{"value":"11285","label":"Cause of Death","selected":false,"children":[]},{"value":"11958","label":"Change Account Details","selected":false,"children":[]},{"value":"11292","label":"Change of Name Registration","selected":false,"children":[]},{"value":"11306","label":"Change of Name Registration Amendment","selected":false,"children":[]},{"value":"11293","label":"Change of Sex Registration","selected":false,"children":[]},{"value":"11312","label":"Coroner","selected":false,"children":[]},{"value":"11286","label":"Death Registration","selected":false,"children":[]},{"value":"11303","label":"Death Registration Amendment","selected":false,"children":[]},{"value":"11287","label":"Death Registration Statement","selected":false,"children":[]},{"value":"11957","label":"Document upload","selected":false,"children":[]},{"value":"11956","label":"Guest Account Login","selected":false,"children":[]},{"value":"11318","label":"Identity Verification","selected":false,"children":[]},{"value":"11310","label":"IP Whitelisting","selected":false,"children":[]},{"value":"11953","label":"Legal birth certificate","selected":false,"children":[]},{"value":"11289","label":"Marriage Notification","selected":false,"children":[]},{"value":"11304","label":"Marriage Registration Amendment","selected":false,"children":[]},{"value":"11288","label":"Non VIC Death","selected":false,"children":[]},{"value":"11282","label":"Notice of Birth","selected":false,"children":[]},{"value":"11955","label":"Occupation Whitelist","selected":false,"children":[]},{"value":"11952","label":"Password Reset","selected":false,"children":[]},{"value":"11311","label":"Quicksight","selected":false,"children":[]},{"value":"11954","label":"Reference Data","selected":false,"children":[]},{"value":"11294","label":"Relationship Registration","selected":false,"children":[]},{"value":"11305","label":"Relationship Registration Amendment","selected":false,"children":[]},{"value":"11301","label":"Revoke a Registered Relationship","selected":false,"children":[]},{"value":"11291","label":"Surrogacy Notification","selected":false,"children":[]},{"value":"11326","label":"Victorian Marriage Registry","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Provide a brief summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"A detailed description of your request","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/43/create/582","requestValidateBaseUrl":"/servicedesk/customer/portal/43/validate/582","calendarParams":{"firstDay":1,"date":"2025-01-18T20:01:49+1100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZjlmNjQxNC1kODBiLTQ0YTAtYWFiOS1lYWZkYjQ3YWEwMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjc2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzcxOTIxMDksIm5iZiI6MTczNzE5MDkwOX0.0qwRMaiToo_wPFCWn9WGzYu6oq1xsdB5i-fxvcz2r6E","targetCollection":"upload-project-10276","endpointUrl":"https://api.media.atlassian.com","clientId":"cf9f6414-d80b-44a0-aab9-eafdb47aa023","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}